Bright House Report
Subscriber Totals - January 2006
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3376 |
3373 |
-3 |
| Full Cable Service* |
57,243 |
57,129 |
-114 |
| System Total |
60,619 |
60,502 |
-117 |
| Homes Passed |
156,893 |
157,231 |
338 |
| Penetration % |
38% |
| NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - January 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
52,982 |
52,982 |
| Total Calls Handled |
52,597 |
52,597 |
| # of Calls Answered in 30 Seconds or Less |
47,370 |
47,370 |
| % of Calls Answered in 30 Seconds or Less |
90.1% |
90.1% |
| Busy Rate |
0.00% |
0.00% |
Complaint Summaries - January 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
0 |
|
|
|
0 |
| Service Interruptions |
3 |
|
|
|
3 |
| Billing |
5 |
|
|
|
5 |
| Customer Service |
1 |
|
|
|
1 |
| Installations |
0 |
|
|
|
0 |
| Telephone Service |
1 |
|
|
|
1 |
| Programming |
0 |
|
|
|
0 |
| Bury Cable |
0 |
|
|
|
0 |
| Technical Service |
1 |
|
2 |
|
3 |
| Online |
0 |
|
|
|
0 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
1 |
|
|
|
1 |
| *Total |
12 |
0 |
2 |
0 |
14 |
| *This represents 12 customers |
Service Interruption Report - January 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
18 |
18 |
| Estimated # of Subscribers With Interrupted Service* |
2663 |
2663 |
| Total Service Interruption Hours |
58.40 |
58.40 |
| System Reliability % |
99.9907% |
99.9907% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption |
Service Call Report - January 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Outside of 4-Hour Service Window during Normal Business Hours, Unless Requested by Customer |
0% |
0% |
Installation Report - January 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
Construction Report - January 2006
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
26 W. Washington Street |
0.05 |
0 |
MDU |
| 2 |
2825 E. 56th Street |
0 |
0.07 |
SDU |
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
Local Community Interest Programming Report - January
Jan-06
* As Reported by WDNI
Jan - 217.363
Public Affairs Monthly Report
January 2006
Production:
-
The Division continued to run in-kind promotional spots for community non-profits. This month we ran spots for the National Kidney Foundation, the Virtual Scavengers project, the 2005 Indianapolis Home Show, and the "Keep Indianapolis Clean" PSA with Councilor Lonnell Conley.
Community Affairs:
-
The Division was a sponsor of a Walker Theatre Center fundraiser to honor longtime community leader, Bill Shrewsberry, the former Chief of the Indiana Department of Administration and the Administrative Assistant to Gov. Frank O'Bannon. This is the first event of its kind at the Walker.
-
Through its association with the 100 Black Men of Indianapolis, the Division was a sponsor of the 2006 African American History Challenge. The contest is held annually to teach African American History to inner city youth. The contest is held at Crispus Attucks Middle School. The winners travel to Atlanta for the 100 Black Men National Convention to compete for the National Championship prize.
-
The Division supported the Mayor's Celebration of Diversity Award Luncheon for the 4th year. Two years ago, BHN was the recipient of the award for Workplace Diversity.
-
We sponsored a table at the Minority Business Magazine's Champions of Diversity Awards banquet. This event was the organization's inaugural event and was the event that prepared the community for the start of Black History Month celebrations.
-
Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the Walker Center, the 100 Black Men Indianapolis Chapter, the Indiana Hemophilia Foundation, the YMCA, and the National Kidney Foundation of Indiana (NKFI).
-
The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement. |
